Frequently Asked Questions (FAQ)
altagroup.ae | Alta Group®
Welcome to the FAQ page of Alta Group®, your trusted partner in professional commodity brokerage. Here, we answer the most common questions we receive from clients and visitors regarding our services, processes, and approach.
If you need more information, please don’t hesitate to contact us at hq@altagroup.ae.
What does Alta Group® do?
Alta Group® is a professional brokerage firm specializing in commodities trading. We connect qualified buyers and sellers in a secure, compliant, and transparent environment, facilitating international transactions across multiple sectors including energy, metals, agriculture, and more.
Which commodities do you broker?
We operate in various commodity markets, including but not limited to:
- Crude oil and refined petroleum products
- Natural gas and LNG
- Precious and industrial metals
- Agricultural products (e.g., sugar, wheat, grains, etc.)
- Fertilizers and chemicals
Please contact us directly for an up-to-date list of products we support.
Who can work with Alta Group®?
We work exclusively with qualified buyers, verified sellers, and institutional clients. If you represent a trading firm, refinery, government entity, or investment group, we welcome you to contact us with your requirements.
How does the brokerage process work?
Here’s a high-level overview:
- Initial Inquiry – A client submits a buy or sell request.
- Due Diligence – We verify all parties involved.
- Matching & Negotiation – We match buyer and seller interests.
- Transaction Support – We assist with documentation, negotiation, and compliance.
- Closure – We oversee final agreements and monitor transaction closure.
Do you handle shipping and logistics?
Alta Group® is a broker, not a logistics provider. However, we often collaborate with reputable logistics partners and can help connect our clients with trusted service providers upon request.
Is Alta Group® the buyer or seller in transactions?
No. Alta Group® acts strictly as an independent intermediary. We do not take possession or title of the goods. Our role is to facilitate transactions and ensure all parties act in good faith and in compliance with applicable regulations.
What regions do you operate in?
Our network is global. We facilitate commodity transactions across the Middle East, Africa, Asia, Europe, and the Americas. Our UAE base positions us strategically for trade routes across all major regions.
Does Alta Group® meet all legal and regulatory requirements?
Yes. Alta Group® has established a robust network of trusted partners and adheres to all applicable UAE commercial laws and international trade regulations. We ensure all necessary documentation, certifications, and legal requirements are in place to facilitate secure, smooth, and transparent transactions between buyers and sellers. Our team conducts thorough due diligence on all clients and strictly follows anti-money laundering (AML) and know your customer (KYC) protocols to maintain the highest standards of compliance and integrity.
How are brokerage fees structured?
Our fees are typically structured as a success-based commission or as agreed upon in advance in a fee agreement or NCNDA/IMFPA. Terms may vary depending on deal size, complexity, and the parties involved.
How do I start working with Alta Group®?
Simply reach out to us via email at hq@altagroup.ae or through the contact form on our website. You can also directly send us a Request For Quotation (RFQ) if you wish.
If you are going to contact us via email or contact form, please include a detailed description of your inquiry, including:
- Type of commodity
- Quantity and specifications
- Target price
- Destination and timelines
- Any documentation (e.g., LOI, ICPO)
Our team will respond promptly to assess alignment and discuss the next steps.
Do you offer long-term supply contracts?
Yes, we can help clients structure and negotiate spot deals or long-term supply agreements, depending on availability and market conditions. We focus on creating sustainable, trust-based relationships between parties.
Are client details kept confidential?
Absolutely. We treat all communications and transactions with strict confidentiality. NDAs and NCNDA/IMFPA agreements are standard practice in our operations.
Need More Help?
If your question isn’t answered here, feel free to get in touch with us directly. Our team is here to support your trading goals with professionalism, efficiency, and discretion.
Email: hq@altagroup.ae
Contact page: altagroup.ae/contact